The Patient Services team is committed to providing compassionate and personalized support as the medical supply management arm of HR HealthCare.
We combine our product and service expertise to provide integrated urology care that is cohesive, coordinated, and connected. Contact the Patient Services team for your urology supply needs:
- Supply Coverage — Insurances and Plans
- Education/Intermittent Catheterization (IC) Basics
- Care Protocols | Urinary Tract Infection (UTI) Minimization
- Products
- Deliveries and Tracking
- Reorders
- 877.424.2562
- patientservices@hrhealthcare.com
Donaco Medical Supply, LLC | Alma Respiratory Services, LLC | Apple West Home Medical Supply
d/b/a HR HealthCare
Honoring the Legacy, Shaping the Future
Donaco Medical Supply, now operating as HR HealthCare Patient Services, began as a family-owned medical supply company in Woodstock, GA, specializing in catheters and urological supplies. The company’s story is deeply personal and rooted in resilience. On March 25, 2005, Cindy Donald, home from college on Good Friday, was sunbathing in the driveway when her father, Jerry, unexpectedly drove up, not realizing she was there. That moment changed their lives forever.
Locations | Hours Of Operation
We operate five physical facilities across the country, ensuring comprehensive national coverage.
Woodstock, GA 30189
Hours: 8:00am - 5:00pm EST
Orange Beach, AL
Hours: 8:00am - 5:00pm EST
Summerville, SC
Hours: 8:00am - 5:00pm EST
Charlotte, NC
Hours: 8:00am - 5:00pm EST
San Leandro, CA
Hours: 8:00am - 5:00pm PST
“I am very pleased with HR HealthCare Patient Services and all their staff! I always receive a call every month to check on me and make sure all my supplies are accurate and up to date. Very professional and caring people! Thank you!” – Cathy M, GA
“Everyone is so friendly! I feel like they always give me their full attention. Everyone goes above and beyond to make sure we get what we need!” – Edwin G, GA
“I struggled with UTIs for YEARS and used to think the products I got each month were the right ones for me. I am so Thankful that Darlene at HR HealthCare Patient Services came out to my house and showed me so many different types of catheters until I found the one that worked best for me. I never knew about closed system catheters before, but now I have been using them for over a year and haven’t had a UTI.” – Michelle D, GA
